At Marvellous Store, our goal is to provide high-quality products and a positive shopping experience. Please read our Refund Policy carefully, as it explains our refund requirements, time limits, and return procedures.

By placing an order with us, you agree to the following terms.

1. Eligibility for Refunds

We offer refunds for products that meet the following conditions:

The customer must request a refund within 30 days of receiving the order.
The item must be returned to us in unused, undamaged condition and in its original packaging.
The customer must ship the product back to us before a refund can be processed.
The returned item must include proof of purchase (order number or receipt).

If your request is made after 30 days, the refund window has expired, and we will not be able to issue any refunds.

2. Items That Must Be Returned

If you receive a product and are not satisfied with it, you must ship the product back to us to be eligible for a refund.
We cannot issue refunds on items that are not returned.

Returns are required in situations such as:

Dissatisfaction with the product
Product does not meet expectations
Ordered the wrong item
No longer want the item

Products must be returned before the refund is approved.

3. Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

We do not provide prepaid return labels.

The customer must:

Package the item securely
Use a trackable shipping service
Provide us with a tracking number

We are not responsible for lost return parcels.

4. Damaged, Defective, or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us within 48 hours of receiving your package.

Please include:

Photos of the product
Photos of the packaging
Your order number

In such cases, we will cover the cost of return shipping or offer a replacement.

5. Refund Timeframe

Refunds are processed within 30 days after returning the product and after we confirm the condition of the item.

Important:
Refund eligibility applies only within 30 days from the date the order is received.
This means:

You must request a refund within 30 days
You must return the product within 30 days
After 30 days from delivery, refunds are no longer available, regardless of the reason

This timeframe is firm and cannot be extended.

6. Non-Refundable Items

The following items are not eligible for refunds:

Products returned after the 30-day refund window
Items that have been used, damaged, or altered by the customer
Items returned without original packaging
Final sale items
Gift cards
Digital goods

7. Order Cancellations

Orders may be canceled within 12 hours after being placed.
After this period, the order enters processing and cannot be canceled.

If you wish to cancel after processing, you must wait for the product to arrive, then return it under our standard return rules.

8. Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, a refund will be issued to your original payment method.
Processing times may vary depending on your bank, typically 5–10 business days.